FAQs / Help
Yes they can but please bear in mind some events may have limited availability depending on capacity.
Tickets are not refundable unless the event is cancelled on our behalf due to unforeseen circumstances.
We do not offer specific discounts for disabled guests or carers, as all of our activities are designed to be fully accessible for everyone. We strive to ensure an inclusive experience for all visitors, with facilities and accommodations in place to meet a variety of needs. If you have any specific accessibility requirements or questions, please feel free to contact us—we’re happy to help!
Head into Banham Zoo Car Park and follow the main road round to the left, follow the lane up to the very end then you will head through a gate that takes you straight down to the main car park of Orchard Barn.
Although the Orchard Barn is undercover, it is still open to the elements. We recommend dressing appropriately for the weather to ensure your comfort. Additionally, please wear suitable footwear for our woodland trail and Grove Meadow, as the terrain may be uneven or muddy, depending on the conditions.
Yes, the Orchard Barn is all on one level with an even concrete surface, and we have accessible toilets available. Our Woodland Walk features a bark-lined footpath, so we recommend using your own discretion to determine whether your wheelchair or mobility aid will be suitable for the terrain. If you have any questions about accessibility, feel free to contact us—we’re happy to help!
Yes we have all of the facilities listed above.